Terms and Conditions

J & E Cole Pty Ltd (ABN 40 010 944 206) trading as John Cole Toyota understands the importance of safeguarding the privacy of our customers and visitors to the John Cole Toyota website.
This privacy notice explains how we collect personal information through this website, how we use and disclose that personal information and how you can contact us if you have any queries.
This privacy notice does not apply to personal information collected by John Cole Toyota elsewhere. For information about how John Cole Toyota manages personal information generally, see the John Cole Toyota Privacy Policy.
The terms of this privacy notice are also subject to any specific provisions dealing with privacy that may be contained in the terms and conditions for particular offers, products and services made available through this website. For example, if we run a competition on this website, the terms and conditions of that competition may contain specific provisions about privacy and you should read these carefully.
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Personal information submitted via this website

If you submit personal information via this website, your personal information will be handled in accordance with the Dealer Privacy Policy available at John Cole Toyota and the privacy policies of the other OneToyota organisations that deal with you (if any) available at toyota.com.au/privacy. This includes using your information to send you marketing and information as outlined in the privacy policies.
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Collection of personal information

We collect your personal information on this website only when you choose to provide it to us, for example, if you:
• complete the “Customer Experience Feedback” form; or
• complete the “Parts Enquiry” form; or
• complete the “Vehicle Enquiry” form; or
• complete the “Service Booking” form.
If you don’t complete the fields marked as “mandatory” when completing these forms, we will be unable to reply to your query. As an alternative, you can always call us directly or contact us by post.
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Information that does not identify you

Some of the information that is collected during your visit to this website is not personal information, because it does not reveal your identity. For example, we may record your server address, domain name, the date and time of your visit to this site and the pages that you viewed. This information is used by us in anonymous, aggregated form only, for statistical and web site development purposes.
However, John Cole Toyota reserves its right to use or disclose this information to try to locate an individual if it reasonably believes that the individual may have engaged in any unlawful or inappropriate activity in connection with this website.
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Cookies

A cookie is a small data file that a web site transfers to your internet browser for identification purposes. The cookies that we use do not identify you individually. Instead, they identify your internet browser.
We use cookies to maintain session information about you when you log into our website, which enables us to personalise your current visit. Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can however limit the functionality of this website.
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Use and disclosure of personal information

We will use and disclose the personal information that you have provided to us through the website forms for the purpose for which it was provided (for example, to respond to your query or to contact you to confirm your service booking).
In addition, if you have ticked the box to indicate that you would like us to keep you informed with the latest from John Cole Toyota, we will also use your details to send you information about our products and services (including special offers). You can let us know at any time if you no longer wish to be contacted for this purpose. Your consent will remain current until you advise us otherwise.
Your personal information may also be disclosed to our contractors and agents (such as information technology providers, marketing and communications agencies, call centres, direct mail houses and printers) in accordance with the Dealer Privacy Policy available at johncoletoyota.com.au/privacy and the privacy policies of the other OneToyota organisations that deal with you (if any) available at toyota.com.au/privacy. This includes using your information to send you marketing and information as outlined in the privacy policy.
If we have further dealings with you that require the collection of additional personal information, we will offer you more information about privacy then. In the meantime, if you would like more information about how John Cole Toyota collects and handles personal information, please refer to our Privacy Policy.
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Links to third party websites

This website may contain links to other websites that are not operated or controlled by John Cole Toyota. These links are provided for convenience only and may not be current. Provision of a link does not amount to an endorsement or approval of the third party website by John Cole Toyota, and we are not responsible for the content or privacy policies of those websites. Third party websites should have their own terms of use and privacy policies, which we encourage you to read.
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Queries and access

Please contact John Cole Toyota on (07) 4030 5555 or guestexperience@johncoletoyota.com.au if you would like to obtain a copy of the personal information that we hold about you. We will generally provide you with access to your personal information (although a fee may be imposed). Proof of identity is required prior to obtaining any personal information.
We may amend this website privacy notice from time to time by placing an amended version on this website.