At John Cole Toyota we understand that unfortunately, sometimes things don’t always go to plan.
If you are unhappy with an experience that you have had at with us or a product that you have purchased from us, please let us know.
We’d would like the opportunity to make it better for you, and to learn from your experience to ensure that the same thing doesn’t happen again.
If you would like to make a complaint or pass on some feedback, please use one of the following options;
- Contact our Guest Experience Office on 4030 5568;
- Send an email to our Guest Experience Team via guestexperience@johncoletoyota.com.au or
- Send a letter addressed to the Dealership Guest Experience Manager, John Cole Toyota, PO Box 118, Atherton QLD 4883,
What you can expect is a prompt response to your complaint or feedback.
We aim to respond to your complaint within one business day upon receiving it. However, should further investigation be required; we will keep you informed of the progress of our investigations. We appreciate you giving us a chance to make things better.
At John Cole Toyota we understand that unfortunately, sometimes things don’t always go to plan.
If you are unhappy with an experience that you have had at with us or a product that you have purchased from us, please let us know.
We’d would like the opportunity to make it better for you, and to learn from your experience to ensure that the same thing doesn’t happen again.
If you would like to make a complaint or pass on some feedback, please use one of the following options;
- Contact our Guest Experience Office on 4030 5568;
- Send an email to our Guest Experience Team via guestexperience@johncoletoyota.com.au or
- Send a letter addressed to the Dealership Guest Experience Manager, John Cole Toyota, PO Box 118, Atherton QLD 4883,
What you can expect is a prompt response to your complaint or feedback.
We aim to respond to your complaint within one business day upon receiving it. However, should further investigation be required; we will keep you informed of the progress of our investigations. We appreciate you giving us a chance to make things better.
