INFREQUENTLY ASKED QUESTIONS

WHY IS CARZOOS DOING THIS?


We looked at how people have been buying and selling cars and we said ‘yikes!’

We saw a process that was completely out-of-touch with what buyers and sellers really want. And, we saw fear, lots of fear.

For buyers we saw fear of buying a lemon, fear of paying too much and fear of maybe being stuck with a car they didn’t really love.

For sellers we saw fear of not getting a good price, fear of haggling with car dealers and, fear of not being able to sell their car at all.

So we’re creating an entirely new way to buy and sell cars.

“Let’s make buying and selling a car trouble-free” someone in the office suggested. “Let’s make it worry-free” someone piped up. “No, let’s make it fearless” offered up someone. Then nobody said anything else. Then somebody said, “That’s awesome Geoff”. We had our mission.

We looked at how people have been buying and selling cars and we said ‘yikes!’

We saw a process that was completely out-of-touch with what buyers and sellers really want. And, we saw fear, lots of fear.

For buyers we saw fear of buying a lemon, fear of paying too much and fear of maybe being stuck with a car they didn’t really love.

For sellers we saw fear of not getting a good price, fear of haggling with car dealers and, fear of not being able to sell their car at all.

So we’re creating an entirely new way to buy and sell cars.

“Let’s make buying and selling a car trouble-free” someone in the office suggested. “Let’s make it worry-free” someone piped up. “No, let’s make it fearless” offered up someone. Then nobody said anything else. Then somebody said, “That’s awesome Geoff”. We had our mission.


HOW DO I GET MY NEW CAR?


After you have found “the one” and paid an initial $200 deposit to secure it, we arrange to have your new car delivered to one of our retail stores. A Store Buddy will then contact you to finalise all your paperwork and organise a time for you to pick up your new car. Our retail stores are located within selected Westfield Shopping Centres in Brisbane.

We can also deliver nation-wide. That’s no problem at all! You can sit tight and we can deliver your new baby right to your home, work or we can even deliver it to your ex’s house with a note that says “Ha! All this could have been yours.”

Deliveries outside our Brisbane metro area will incur an additional delivery charge, and if you need this option, we will seek out the most competitive transport price for you – it’s what we do.

After you have found “the one” and paid an initial $200 deposit to secure it, we arrange to have your new car delivered to one of our retail stores. A Store Buddy will then contact you to finalise all your paperwork and organise a time for you to pick up your new car. Our retail stores are located within selected Westfield Shopping Centres in Brisbane.

We can also deliver nation-wide. That’s no problem at all! You can sit tight and we can deliver your new baby right to your home, work or we can even deliver it to your ex’s house with a note that says “Ha! All this could have been yours.”

Deliveries outside our Brisbane metro area will incur an additional delivery charge, and if you need this option, we will seek out the most competitive transport price for you – it’s what we do.


I LIVE OUTSIDE OF THE BRISBANE METROPOLITAN AREA, SO WILL THERE BE A CHARGE TO HAVE IT DELIVERED TO MY HOME OR OFFICE?


We deliver nation-wide and for areas outside of the Brisbane metropolitan area, we will quote you the best possible price from our transport partners so your new car will find its way to you without delay. Please keep in mind, that transport to remote and interstate destinations will take a week or more subject to transit delivery schedules of our transport partners. Our store Buddies can find all that information out for you upon enquiry.

Delivery within the Brisbane metropolitan area and at either Carzoos Westfield Store location is free.

We deliver nation-wide and for areas outside of the Brisbane metropolitan area, we will quote you the best possible price from our transport partners so your new car will find its way to you without delay. Please keep in mind, that transport to remote and interstate destinations will take a week or more subject to transit delivery schedules of our transport partners. Our store Buddies can find all that information out for you upon enquiry.

Delivery within the Brisbane metropolitan area and at either Carzoos Westfield Store location is free.


WHAT IF THE CAR I HAVE CHOSEN IS LOCATED INTERSTATE?


If the chosen vehicle is currently registered and located at one of our interstate dealer partners (i.e not in Queensland) we will let you know of any additional registration and delivery costs that you may need to incur if the car needs to be registered and transported to Queensland. Our store Buddies can find all that information out for you upon enquiry so you are fully informed of any additional costs involved in purchasing your car.

If the chosen vehicle is currently registered and located at one of our interstate dealer partners (i.e not in Queensland) we will let you know of any additional registration and delivery costs that you may need to incur if the car needs to be registered and transported to Queensland. Our store Buddies can find all that information out for you upon enquiry so you are fully informed of any additional costs involved in purchasing your car.


WHAT HAPPENS IF I DON’T LOVE, LOVE, LOVE THE CAR I BOUGHT?


Just give, give, give it back!

When you buy a car from us, you get a 48hr money back guarantee with no questions asked (except maybe “Was that Rottweiler in it when you bought it?”)

The old way of test driving a car by doing a ‘once around the block’ seemed so nonsensical to us. How could you possibly know if you and your new car were made for each other in the 20 minutes you were together?

Just give, give, give it back!

When you buy a car from us, you get a 48hr money back guarantee with no questions asked (except maybe “Was that Rottweiler in it when you bought it?”)

The old way of test driving a car by doing a ‘once around the block’ seemed so nonsensical to us. How could you possibly know if you and your new car were made for each other in the 20 minutes you were together?


I’VE SEEN A CAR I LIKE, CAN I PUT A HOLD ON IT WHILE I THINK ABOUT IT?


For sure and too easy.

You can put a $200 deposit on any car to take it off the market for 48 hours. If you decide to not go ahead with the purchase we will refund the $200 in full.

For sure and too easy.

You can put a $200 deposit on any car to take it off the market for 48 hours. If you decide to not go ahead with the purchase we will refund the $200 in full.


I WANT TO SELL MY CAR. DOES IT NEED TO MEET ANY PARTICULAR REQUIREMENTS FOR CARZOOS TO APPRAISE IT?


Firstly your car needs to be in roadworthy condition, mechanically sound and in good physical condition! Vehicles that are under 10 years old, have travelled less than 150,000kms and have not been a repairable write-off are preferred.

If your car fits this criteria, go for it – Book an appointment today!

Firstly your car needs to be in roadworthy condition, mechanically sound and in good physical condition! Vehicles that are under 10 years old, have travelled less than 150,000kms and have not been a repairable write-off are preferred.

If your car fits this criteria, go for it – Book an appointment today!


HOW DO I KNOW WHAT SPECIFICATION OR ACCESSORIES THE CAR I’M LOOKING AT COMES WITH?


The Features list on all our listed cars is automatically generated from RedBook and is based on new car factory specification.
As this car is either a pre-owned or demonstrator vehicle, we advise you check with our Carzoos Buddies to confirm all accessory items listed on the vehicle for sale. You can also check our photos for further details.

The Features list on all our listed cars is automatically generated from RedBook and is based on new car factory specification.
As this car is either a pre-owned or demonstrator vehicle, we advise you check with our Carzoos Buddies to confirm all accessory items listed on the vehicle for sale. You can also check our photos for further details.