“To the Dealer Principal,
In this age of social media, not often enough do people stop to take the time to express positive feedback about a great service experience.
But I wanted to let you know about an amazing experience that I had the pleasure of experiencing in the last few days.
I had decided that I would purchase a new or demo vehicle last Thursday and went to my closest VW dealership where I walked unattended for almost 15 minutes, getting in and out of several cars, popping the boots etc, until I decided to move on, having not had the courtesy of any acknowledgement from any staff who busily went about their business who were ensuring not to make eye contact with me.
Upon leaving I saw too well dressed consultants on the perimeter of the yard, having a cigarette. Still no acknowledgment.
I rang and spoke to your staff at Brighton Volkswagen on the phone who were just delightful, informative, professional and couldn’t have helped me more.
What a pleasure and at the complete other end of the spectrum compared to what I had just experienced. I drove down to your dealership straight away.
Upon arriving, I was in your yard looking at cars for just the perfect amount of time before I was greeted by Marckenson. Marckenson approached me with exactly the right amount of enthusiasm, polish, professionalism and purpose and spoke knowingly about the range of cars that I was looking at. All if his information was on point, super relevant and succinct. I have to say that I have bought, sold and traded my share of cars and I just haven’t seen a professional like Marckeson in your industry.
He just managed his role beautifully.
Needless to say I found the right car and we did a deal that I am just so happy with that I’m sure also served the Dealership. When leading me through your sales process I also want to make the comment that Marcs’ style infused respect into our interaction – he has the absolute perfect mix of sharp customer focused sales instinct and professionalism that lets you know from the beginning that you wont be the subject of laborious, drawn out, duplicitous negotiations.
Marc then introduced me to Frances Vasiliadis and I came to realise that perfection in process and knowledge looks to be positively systemic in your business.
She is just amazing and a massive asset to your organisation as well. I loved that Frances encouraged me to contact her should I not be able to contact Marc for any reason. I got a real sense of cohesiveness and team work. Frances exudes genuineness and is positively engaged with you as if there is nobody else in the whole dealership!
This stuff doesn’t happened by accident … you’ve got some amazing professionals on board.
Not to wax on lyrically but I have to share this with you … Being in business myself, I actually found myself pondering subconsciously where in my organisation I could slot these two absolute professionals and I have to tell you if my organisation was more sales based I would have been askin...
“To the Dealer Principal,
In this age of social media, not often enough do people stop to take the time to express positive feedback about a great service experience.
But I wanted to let you know about an amazing experience that I had the pleasure of experiencing in the last few days.
I had decided that I would purchase a new or demo vehicle last Thursday and went to my closest VW dealership where I walked unattended for almost 15 minutes, getting in and out of several cars, popping the boots etc, until I decided to move on, having not had the courtesy of any acknowledgement from any staff who busily went about their business who were ensuring not to make eye contact with me.
Upon leaving I saw too well dressed consultants on the perimeter of the yard, having a cigarette. Still no acknowledgment.
I rang and spoke to your staff at Brighton Volkswagen on the phone who were just delightful, informative, professional and couldn’t have helped me more.
What a pleasure and at the complete other end of the spectrum compared to what I had just experienced. I drove down to your dealership straight away.
Upon arriving, I was in your yard looking at cars for just the perfect amount of time before I was greeted by Marckenson. Marckenson approached me with exactly the right amount of enthusiasm, polish, professionalism and purpose and spoke knowingly about the range of cars that I was looking at. All if his information was on point, super relevant and succinct. I have to say that I have bought, sold and traded my share of cars and I just haven’t seen a professional like Marckeson in your industry.
He just managed his role beautifully.
Needless to say I found the right car and we did a deal that I am just so happy with that I’m sure also served the Dealership. When leading me through your sales process I also want to make the comment that Marcs’ style infused respect into our interaction – he has the absolute perfect mix of sharp customer focused sales instinct and professionalism that lets you know from the beginning that you wont be the subject of laborious, drawn out, duplicitous negotiations.
Marc then introduced me to Frances Vasiliadis and I came to realise that perfection in process and knowledge looks to be positively systemic in your business.
She is just amazing and a massive asset to your organisation as well. I loved that Frances encouraged me to contact her should I not be able to contact Marc for any reason. I got a real sense of cohesiveness and team work. Frances exudes genuineness and is positively engaged with you as if there is nobody else in the whole dealership!
This stuff doesn’t happened by accident … you’ve got some amazing professionals on board.
Not to wax on lyrically but I have to share this with you … Being in business myself, I actually found myself pondering subconsciously where in my organisation I could slot these two absolute professionals and I have to tell you if my organisation was more sales based I would have been asking them to call me in a cheeky attempt to poach them from you!
I will do everything I can positively can to ripple out the after effects of this positive experience from these two members of your team and am happy to populate my experience as a testimonial to any social media site you like, as often as you like and as long as you like. Because of these two people, you didn’t do one transaction with me, instead they’ve created one walking, talking advocate for your dealership and I’ll be returning to continue my relationship with you as well as actively referring you to others going forward.
Congratulations for employing these two absolute stars. ”