The Service Manager is responsible for the efficient and profitable operation of the Service Department. Using professional management techniques, they should build good, long-term customer relationships, operate the department at peak productivity, create a good working environment and manage department assets.

Qualifications

TSA 21 Certified , Attained Diagnosis Level Certification

Experience

Minimum of 10 years practical automotive experience and Minimum of 3 years supervising  skills

Major Accountabilities

Finance:

• Obtaining department financial KPI’s and corporate objectives.
• Ensures the department achieves total required productivity and efficiency levels at all times.
• Applies prevention control for workshop staff absenteeism and promotes company code of conduct at all times.
• Ensures the department is cost effective and Exceeds Absorption rate expectation.

Business Processes:

• Manages the total core components of the Reception, Dispatch and Production and Delivery System standard operating procedure (SOP).
• Ensures aged stock (WIP) is kept below 60 days at all times.
• Manages all Fix-It-Right Activities at branch level in conjunction with National Service Manager implementation programs.
• Recommends and coordinates to the National Service Manager for all improvements required for workshop premises, tooling and equipment to achieve an ideal state.
• Ensure security and maintenance is maintained at the highest level of all workshop assets such as tooling & equipment, lubricant & material stock as well as all customer vehicles and products on site.
• Ensure the branch’s Kodawari standards are maintained at all times.

Learning & Growth:

• To maintain on the job training for department personnel and highlight to the National Service Manager for  any special needs that need to be addressed.
• Conduct regular weekly meetings with department staff to set priorities, review performance to date and motivate improved performance (with minutes to be forwarded to the National Service  Manager).
• Lead through coaching, mentoring and providing guidance to department staff members reporting to this position.
• Ensure the PMS process is carried out in line with the corporate PMS calendar and submitted to the National Service Manager.
• In conjunction with the National Service Manager, identify talent within the operation to ensure long term stability through the development of succession plans.

Occupational Health & Safety

• Promote good health and safety practices, follow and support the implementation of ANZEN requirements and advise staff on any health and safety matters to ensure a safe working environment.
• Ensures ongoing 5s activity is supported and standards maintained in the service department at all times.

Customer Service:

• Responsible for and to ensure that the Quality Inspection (Q.I) control SOP is adhered to on every general service and repair performed in the workshop.
• Increase CPU (Customer Paid Unit) levels by maintaining effective preventative and required maintenance reporting is communicated to the Service Advisor for the attention of the customer.
• Increase Customer retention levels  for at least  5 years
• Monitor customer satisfaction reports and trends and format information into areas for improvement within the operation.
• Provides immediate resolutions to any service department related customer complaint.
• To maximize Service promotion activities to increase sales and CPu count.

**WE ARE HIRING**

SHEQK Manager (Safety, Health, Environment, Quality, Kaizen)

Criteria:

**The successful candidate must have a Certificate IV in Occupational Health & Safety Management Systems

Eligible candidates should email their CV and cover letter to maru@asco.vu

Job Description:

1) Coordinate Quality Assurance

• Evaluate, report & make recommendations on the effectiveness of quality inspection systems
• Plan, conduct & monitor testing and inspection of equipment and product to ensure quality outcomes are achieved
• Schedule, complete & document all QA/QC internal audit compliance activities
• Assure ongoing compliance with quality and industry regulatory requirements

2) Coordinate Anzen

• Develop & deliver Anzen programs in accordance with the SHEQK strategy & schedule to improve employee safety at work
• Prepare, disseminate information across the business to ensure Anzen activities are understood and actioned
• Coordinate & conduct regular Anzen audits & inspections for all workplace facilities, equipment, practices across the business
• Coordinate & support on-site internal & 3rd Party compliance audits & close out planning meetings
• Evaluate audit findings & work with Dealership & Department managers to implement appropriate corrective actions
• Schedule, complete, document all Anzen & Environmental audit compliance requirements
• Coordinate, compile monthly Anzen & Environment reports in addition to other reports as required
• Develop, implement and ensure maximum compliance to Anzen policies, processes and standard operating procedures
• Plan, develop & conduct Anzen training & awareness programs across the business as per the implementation schedule
• Ensure full compliance with Anzen, quality and industry regulatory requirements
• Investigate, report & make recommendations on eliminating workplace incidents & accidents
• Monitor, ensure all recommendations on workplace incidents & accidents are followed through to completion
• Liaise with Departmental, Dealership managers & Anzen Representatives in the provision of Anzen information & advice

3) Kaizen

• Plan & coordinate Kaizen projects throughout the Dealership network to ensure tangible improvement outcomes are achieved
• Work with Dealership network to integrate 7 storage technique standards into their operations across the Company
• Implement activities to Kaizen service delivery, resolve problems, identify countermeasures to enhance performance
• Follow up on the implementation progress of Warehouse Kaizen activity, coordinated & conducted by the Dealership network
• Plan, coordinate and conduct DPOK training for selected Dealerships prior to onsite project implementation
• Conduct OJT Storage Kaizen and ERA executables for remote and onsite Dealerships within parts department
• Collate, provide project progress feedback and additional reports to the Line Manager
• Ensure full compliance with Anzen, quality & industry regulatory requirements for all products, services & work activities

Eligible candidates should email their CV and cover letter to maru@asco.vu.

Job Summary

Contribute to total customer satisfaction by proper and timely execution of all service and repairs.

Carry out service and repairs with zero comebacks with the assistance of the Team Leader.

Duties and Responsibilities

1. Treat customer’s vehicles and belongings with care. Maintain cleanliness of the customer’s vehicle by using Seat Covers, Floor Mats and Fender Covers.

2. Do the job right the first time.

3. Use Safety Equipment and protective clothing while operating machinery to prevent injuries. Notify the Team Leader in the case that Safety Equipment is not available or in good working condition.

4. Maintain the company issued tool kit to ensure no tools are missing or broken. Any tools found to be missing or broken through abuse or negligence will be charged back to the Technicians involved.

5. Ensure all customers requests on the repair orders are completed to a high standard with the assistance of the Team Leader.

6. Strive to complete service and repairs within the given time frame.

7. Identify and advise the Team Leader of any additional repair items found. Recommendations to be recorded on the back of the Repair Order.

8. Write a clear and accurate account of all work completed on the repair order at the completion of the work.

9. Notify the Team Leader on completion of repairs and request next job.

10. Clock-on to personal time card upon arrival and beginning of lunch and off upon finish of lunch and departure at close of business.

11. Maintain accurate clocking on and off on every Repair Order using Electronic Clocking. Clocking on and off is also required when changing jobs within the same Repair Order.

12. Maintain a clean and professional appearance at all times and make every effort to care for company issued protective clothing (eg overalls, boots).

13. Responsible for keeping the allocated work bay clean and tidy after completion of service repairs or before clocking off for the day.

14. The daily tools issued to the Technician from the tool store must be cleaned and returned to the tool store at the completion of work or at the end of each day.

Job Summary

Control company owned tools and SST’s on a daily basis and report any lost or damaged tools to the Service Manager in a timely manner.

Conduct weekly stock-takes on company issued toolboxes.

Duties and Responsibilities

1. He is responsible to keep records of tools and SST’S issued daily.

2. Inspect the condition of all the tools returned and update his records on the register book.

3. Ensure the tool room is clean and tools are kept in their respective places.

4. Report and provide list of tools missing or damaged to the Service Manager weekly.

5. Carryout weekly stock take (using the check-sheet provided) of tools issued to technicians and apprentices on the floor and provide the Service Manager with the reports at the end of each week.
6. The storeman is responsible to take inventory of technicians overalls brought to him for washing.
He is to confirm and sign off (as indication by the tech. to have acknowledged) the number of
Overall Indicated on the laundry request form before handing over to the Detailer to wash and
Signed off when returned.