Roadside Response

1. If you get a flat battery we will come out and jump start your vehicle.1
2. If you get a flat tyre we will come out and fit your roadworthy spare.
3. If you lock your keys in your vehicle we will come out and unlock your vehicle.2
4. If you run out of petrol we will bring some out for you.3

#1 Replacement battery costs always at driver’s expense.

#2 First $77.00 of vehicle access fee covered, key cutting at driver’s expense.

#3 Minimum 5.0 litres of unleaded petrol at owner’s cost, LPG/Diesel vehicles transported to fuel supply.

   Towing Breakdown

1. If your vehicle breaks down or is unable to be safely driven due to mechanical failure, we will transport you to the nearest authorised service centre within a 50km limit if during business hours. If after-hours, your vehicle may be transported home or held at towing company depot for transport to repairer the next business day. Once the vehicle has been delivered to a place of repair, any further towing for the current breakdown will be at your expense.

   Platinum Extras

Car Hire and Accommodation

1. In the event of a major mechanical failure, whilst more than 100kms from your registered residence, which sidelines your vehicle for longer than 48hrs, we will assist with Car Hire (up to $120.00 p/day) and Emergency Accommodation (up to $250.00 p/day) costs. (Excludes fuel, km charges, administration charges, rental insurance/cover/excess reduction, one-way drop off/collection fees, meals).
2. On submission of the account, together with a copy of the repair bill, we will reimburse up to $400.00 per claim.

Ambulance Cover

1. In the event of an accident where the registered vehicle is involved, and the driver or passengers require the services of an ambulance as a result of that accident, we will assist with the ambulance fees.
2. On submission of the account, together with a copy of the ambulance bill, we will reimburse up to $400.00 per claim.

ALL CLAIMS MUST BE SUBMITTED WITHIN 21 DAYS OF OCCURRENCE TO:

CLAIMS MANAGER, PO BOX 10123, ADELAIDE BC SA 5000 AUSTRALIA

OR EMAIL: claims@nationalroadsideassist.com.au

Limit of Cover

1. Towing fee is free up to 50km, towing in excess of 50km will be charged at prevailing industry rates.
2. An excess may apply to areas that are more than 50km from nearest provider. Quotes for excess can be provided upon request at the time of the call for assistance.

Download and activate your Roadside Assist policy on the App (available one business day after the receipt of this Contract).

Download at www.nationalroadsideassist.com.au/GetApp

   Roadside Assistance Exclusions and Limitations

Exclusions

The Roadside Assist policy does not apply to the following vehicles:

1. Trucks, buses, vehicles used for hire or reward including, but not limited to taxis, limousines, chauffeured vehicles and rental/loan cars, heavy vehicles, trucks and equipment over 3.5t gross weight.
2. Vehicles that require excess labour, specialist/heavy equipment (i.e. trolley wheels, cradle lift trucks, non-standard ramps) for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road.
3. Vehicles already at a repairer and vehicles which have been involved in an accident/collision or have sustained damage due to impact, malicious or criminal damage and/or flood damage.
4. Excess labour and battery installation fees
5. Ferry/barge costs, freight costs, including tolls and sea crossings.

Limitations

6. National Roadside Assist (NRA) will not be liable for increased/additional costs and expenses as a result of a breakdown in a remote location.
7. Service may be refused for unregistered vehicles and vehicles that are not roadworthy or that have been modified from the manufacturer’s specifications i.e., excessively lowered vehicles, modified for racing/4×4 tracks.
8. Service may be refused for repeated/excessive call-outs due to driver related faults, aftermarket accessories, vehicle neglect or abuse, as reasonably determined by NRA or its contractors, including pre-existing faults and faults/breakdowns caused by a non-authorised repairer.
9. NRA at its discretion may refuse service or suspend/cancel a driver’s membership if they are deemed abusive, threatening or violent towards NRA staff or its contractors, or if a driver attempts to receive service by deception or has any excess owing for previous call-outs.
10. In the event that a driver requests their vehicle be broken into, whether to recover keys/belongings, NRA or its contractors will not accept responsibility or liability for damage that may occur as a result.

For full details, including NRA’s Privacy Policy, please visit: www.nationalroadsideassist.com.au